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Dashboard Notifications

🔔 Notifications & Alerts​

Notifications help you stay on top of important updates from both guests and staff. Whether it’s a new message, a service request, or a staff assignment, the notification system ensures you never miss a beat.

📩 Guest Notifications: Messages & Requests​

If you're assigned to a reservation and the guest sends a message or service request, you'll receive a real-time notification alert.

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  • Tap "View" on the notification to jump directly to the related chat.

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  • Alternatively, click the Bell icon in the top header to open the notifications dropdown and access recent alerts.

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  • From the dropdown, tap "View All" to navigate to the full notifications center.

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Guest-related notifications always include the guest’s name for easy identification.

👥 Staff Assignment Notifications​

Staff members will also receive alerts when their access or responsibilities change:

  • Assigned to a Property: When an admin assigns you to a property, you'll get a notification. Tap it to open the property details (if you have the necessary permissions).

  • Unassigned from a Property: You'll be notified if you're removed from a property. These notifications are informational and do not include a clickable link.

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  • Assigned to a Reservation: If you're assigned to a guest reservation, a notification will appear with an option to View the reservation details.

  • Unassigned from a Reservation: You will be notified if you are unassigned from a guest reservation. These notifications are informational and do not include a clickable link.

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✅ Managing Notifications​

From the Notifications Center (accessed by clicking "View All"):

  • Click "Mark as Read" on individual messages to update their status.

  • Use "Mark All as Read" to clear your entire list of unread notifications at once.

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🧭 Other Notification Types​

📌 Unread Messages Badge​

In addition to system notifications, you'll also see a badge indicator for unread messages:

  • When a guest sends a new message related to a reservation you're assigned to, an unread messages badge will appear:

    • On the sidebar menu (for desktop).

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    • Or on the menu icon (on smaller screens).

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  • The badge shows the number of unread messages assigned to you.

  • Once you open the chat and view the new message, the count will automatically update.

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📧 Reminder Emails for Unread Messages​

To make sure you don’t miss anything:

  • If you haven’t opened a new message within 5 minutes, you’ll receive a reminder email alerting you about it.

  • This helps ensure timely responses to guests, especially when you're away from the app.

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These extra notification channels ensure you never miss an important message—whether you're in the app or not.