Service Menus (Ordering)

🍽️ This section allows you to create and manage service menus that guests can view or order from through the guest app. You can control menu availability, ordering behavior, and visibility per property.

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🔓 Accessing Service Menus

You can access the Service Menus section in two ways:

• Via the main view:
  From the Admin Panel, click the Settings card, then select the GMS tab and click on the Service Menus card.

  

• Via the header:
  Click on the User/Person icon in the header, hover over Settings, and then click GMS.

  

Once inside the Settings page, make sure the GMS tab is selected to view GMS-related settings.

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🏨 Selecting a Property

On the Service Menus page, use the property selector on the right side of the screen to choose the property you want to manage.
All menus you create or edit will be associated with the selected property.

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➕ Creating a Service Menu

To create a new service menu:

1. Click the Add Menu button.

2. Fill out the required menu fields.

   

Notes:

• Orderable: Guests can view the menu and place orders.
• View Only: Guests can view the menu but cannot place orders.
• The menu status (Open or Closed) is automatically determined based on the operning days/hours the selected property’s timezone.

3. When finished, click Save.
   The menu will be added to the service menus list.

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📋 Viewing and Managing Service Menus

Once created, all service menus appear in a table with tools to help you manage them efficiently.

• Search: Find menus by their title.

• Filters: Filter menus by specific attributes.

• Customize Columns: Show or hide columns in the table to suit your workflow.

• Pagination: Navigate through multiple pages when managing a large number of menus.

  

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🧑‍💻 Accessing Orders as a Guest

Once a guest logs in to the Guest App with an active reservation, they can access the ordering feature:

1. In the side navigation, click Order.
   This will take you to the Orders page.

2. On the Orders page, guests will see the service menus you created.

   • Menus that are closed will appear as Unavailable.
   • Guests cannot add unavailable items to their basket or place orders from these menus.

   

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✏️ Managing Menus in the Admin Panel

Back in the Service Menus list view in the Admin Panel, you have several actions available for each menu:

• Edit menu: Click the Edit (pencil) icon to update the menu. After making changes, click Save.

• Delete menu: Click the Trash icon to remove a menu.

• View menu details: Click the View/Eye icon to open the menu details page. From here, you can:

  • See all menu information
  • Enable or disable the menu
  • Edit or delete the menu

  

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📋 Menu Details Tabs

On the Menu Details page, several tabs help you manage the menu fully:

1. Menu Items

   • Click Add Menu Item to create a new item.
   • Fill out the form and click Create.
   • Once created, items appear in the list, and you can:
     • View
     • Edit
     • Delete
     • Enable or disable individual items, this will show enabled items for the guests and hide disabled ones

   

2. Staff

   • View the list of staff assigned to the menu.
   • Click Add Staff to assign new staff members.
   • Remove staff by deleting their table row.

   

   

3. Orders

   • See all orders placed for this menu.

   • Control the status of orders, for example:

     • Accept
     • Reject
     • Complete

     The guests will see these updates on their app.

     

     

     

4. Categories

   • Add categories to organize menu items in the guest app.

   • Edit existing categories as needed.

     

     

5. Details

   • View additional information about the menu, such as creation date, visibility, timezone, and other settings.

     

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🛒 Viewing and Ordering Menu Items as a Guest

Once a guest is in the Order section, they can browse and interact with the menus you created.

1. Access a Menu

   • Click on a service menu to open the Items page.

   • Items are organized under Category tabs.

   • Guests can switch between categories by selecting the desired tab.

     

     

2. Viewing Item Details

   • For each item, guests can see:
     • Name
     • Price
     • Description
   • Clicking an item opens its Details page.

3. Menu Types

   • View Only Menu: Guests can only see item details; ordering is disabled.
   • Orderable Menu: Guests can place orders. They can:
     1. Add special instructions (optional)
     2. Select quantity

   

4. Placing Orders Guests have two options:

   • Order Now: Immediately creates the order and redirects the guest to the Chat page to track order progress.

   

   • Add to Cart: Add items to the cart and continue browsing other menus.

5. Using the Cart

   • Click the Cart icon at the top to view selected items.
   • Guests can empty the basket by clicking the Empty Basket button at the top.
   • Once ready, click Place Order in the cart.
   • Guests are then redirected to the Chat page to track their order.

   

   

   

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📦 Tracking Guest Orders in the Admin Panel

You can track and manage guest orders from two locations in the Admin Panel:

1. Orders Tab in the Service Menu Details Page

   • Navigate to a menu’s Details page.
   • Click the Orders tab to see all orders placed for that menu.
   • From here, you can control the status of each order, for example:
     • Accept
     • Reject
     • Complete
   • Changes in status will be reflected to the guest in real time.

2. Inbox / Guest Chat Page

   • Open the Inbox in the Admin Panel to view messages from guests.
   • When a guest places an order, you will receive a message containing the order details.
   • You can manage the order’s status directly from the chat, and updates will appear to the guest automatically.