📄️ Rooms and Tablet App
🔐 The Room Control App allows hotel guests or staff to control in-room features (e.g., lighting, climate, entertainment) via a tablet. To access this control center, a unique room code must be generated and used to authenticate the tablet.
📄️ Managing Reservations
📅 Managing Reservations in GMS
📄️ Managing Guests
🙍♂️ Managing Guests in GMS
📄️ Property Locations
🏢 This section walks you through setting up a property in GMS from scratch, connecting it to your PMS, and managing it afterwards — property details, branding, and staff assignments.
📄️ Chat
📥 This section will talk about the inbox page within GMS. The inbox page allows staff members to chat and send messages with guests who have active reservations, and it will also allow staff to view & update service requests and orders.
📄️ Services
🛎️ Services are the requests guests can send from the guest app, such as a wake-up call, room cleaning, or a taxi. From this page you can add services, control when guests can request them, enable or disable them, set the order guests see them in, and review their translations.
📄️ Service Requests
🛎️ Service requests are services ordered by a specific guest, like room cleaning and wake-up calls. This section will talk about _service requests_ and how staff members can manage & interact with these requests.
📄️ Announcements Management
📝 The Announcements Management section in GMS allows staff to create, update, filter, and publish announcements or informational Announcements for guests. This feature helps you keep your guests informed and engaged through the AvantEase Guest App.
📄️ Roles & Permissions
🔐 Roles & Permissions controls what each member of your team can see and do. You group permissions into a role, then assign that role to your users, so everyone only has access to the parts of the system their job needs.
📄️ Upsells
💸 The Upsells section in GMS allows staff to create revenue-driving offers
📄️ Translations & Language Switching
🌐 The Guest App supports multiple languages to help guests use the app in the language they understand best. Languages can be selected by hotel staff in advance or switched by guests themselves within the app.
📄️ Dashboard Notifications
🔔 Notifications & Alerts
📄️ Managing IoT Devices: Create, View, Update, and Delete
Overview
📄️ Managing Areas and Subareas in the IoT Server Dashboard
Purpose
📄️ Service Menus
🍽️ Service Menus let staff build guest-facing menus inside GMS, manage
📄️ Pre-Check-In
🧾 Pre-Check-In lets a property collect guest details before arrival,
📄️ Guest Journey
✉️ Guest Journey lets staff review and manage the automated guest emails
📄️ Guidebooks
📚 Guidebooks let staff build guest-facing information pages inside
📄️ Guest Calling
📞 Guest Calling in GMS lets you configure voice and video calling for each property, manage which staff appear as callable contacts for guests, and control the order and availability of those contacts in the guest apps.
📄️ WhatsApp
💬 WhatsApp lets your team message guests on WhatsApp from the GMS dashboard. Guests' replies arrive in the Inbox, and automated guest messages, such as booking confirmations and pre-check-in reminders, can be sent over WhatsApp instead of email.
📄️ Escalation
🔔 Escalation watches guest requests that have not been dealt with in time and alerts your team automatically. You set a reminder time and an escalation time per property location, choose which role is alerted at each stage, and GMS handles the rest.
📄️ Maya AI
✨ Maya AI is OneAvant's AI assistant working inside the GMS Inbox. Maya reads the context around a conversation, the reservation, the guest, the property's services and menus, the messages already exchanged, and uses it to translate incoming guest messages and to draft replies your staff can send. This guide is for managers and administrators who configure Maya, and for staff who use it day to day.
📄️ Connecting Oracle OPERA Cloud
🔌 Oracle OPERA Cloud is the Property Management System (PMS) GMS connects to. Once a property is connected, GMS imports its rooms, reservations, and guest profiles and keeps them up to date as changes happen in OPERA Cloud. This guide walks you through connecting a property, from the details you give GMS to approving OneAvant's requests in OPERA Cloud and the first import.
📄️ Managing Your OPERA Cloud Connection
🔗 Once a property is connected to Oracle OPERA Cloud, GMS keeps it in sync on its own. This guide explains what GMS imports and keeps up to date, and how to check the connection, see the events OPERA Cloud sends, backfill missing data, and disconnect or reconnect a property.