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Translations & Language Switching

🌐 The Guest App supports multiple languages to help guests use the app in the language they understand best. Languages can be selected by hotel staff in advance or switched by guests themselves within the app.

🛠️ Setting a Guest’s Preferred Language (Admin Panel)​

  1. Log in to the hotel management dashboard.

    Screenshot 2026-04-08 at 11.48.40 AM.png

  2. From the sidebar, click on "Guests" to view the guest management table.

    Screenshot 2026-04-08 at 11.49.21 AM.png

  3. Click the View or Edit icons on a guest row to open a popup with the guest details. In this popop you can control the guest language.

    Screenshot 2026-04-08 at 11.52.23 AM.png

  4. Use the "Language" dropdown to select the guest’s preferred language.

    Screenshot 2026-04-08 at 11.53.07 AM.png

    The next time this guest logs in, the Guest App will automatically appear in their selected language.

    Screenshot 2026-04-15 at 11.23.47 AM.pngScreenshot 2026-04-15 at 11.24.04 AM.png

👤 Changing Language from the Guest App​

Guests can also change their language anytime from within the app:

  1. Click Reservation in the nav menu to go to the Reservation page.

  2. Click on the currently selected language displayed at the top.

  3. A list of available languages will appear. Tap the one you prefer.

    Screenshot 2026-04-15 at 11.31.19 AM.png

  4. The app will instantly reload in the selected language.

    Screenshot 2026-04-15 at 11.24.36 AM.pngScreenshot 2026-04-15 at 11.24.56 AM.png

📱 Switching Language on the Tablet Room App​

  1. On the in-room tablet, open the Room Control App.

  2. At the top of the screen, tap the Language Switcher in the header.

    Screenshot 2026-04-15 at 11.42.04 AM.png

  3. A list of available languages will appear.

  4. Select the desired language from the list.

    Screenshot 2026-04-15 at 11.42.15 AM.png

  5. The entire Room Control App interface will update to reflect the selected language.

    Screenshot 2026-04-15 at 11.43.13 AM.png

This feature ensures that international guests can navigate and control their room effortlessly, regardless of their native language.

📝 Translating Your Content​

The app's own screens are already translated. The content your team writes needs its own translations, so guests can read it in their language:

ContentWhere to translate itTranslated fields
GuidebooksTranslations tab on the guidebookTitle, Description, and each section's Title, Body, and Call to action
Service MenusTranslations tab on the menuName and Description of the menu, categories, items, and modifier groups, plus each modifier's name
UpsellsTranslations action on the upsell's row, in the table viewTitle, Description
AnnouncementsTranslations action on the announcementHeadline, Subtitle, Body, Button label
ServicesTranslations action on the service's rowName

See each guide for the steps: Guidebooks, Service Menus, Upsells, Announcements, and Services.

✨ How Translations Work​

Every translation screen works the same way:

  • Your English text is shown on the left, and the translation for the selected Language is on the right.
  • Click Generate with MayaAI to translate every field into every supported language at once. You don't need to repeat it for each language.
  • Edit any translation by typing in its Translation in field, then click Save. Click Undo to discard an edit you haven't saved yet.
  • MayaAI never overwrites wording your team has edited. To let MayaAI translate a field again, clear the field and click Save.

Most content is also translated automatically when you create it or change its wording, so you usually only need to review the result. Guidebooks are the exception: they are translated when you save or publish them.

tip

Content created before translations were available shows as Not translated. Open its translation screen and click Generate with MayaAI once to translate it.

Each translation shows a label:

LabelMeaning
MayaAIWritten by MayaAI.
EditedWritten or changed by someone on your team. MayaAI won't replace it.
Not translatedNo translation yet. Guests see the English text.
Base text changedThe English text changed after this translation was written. Review it, or generate again.
warning

Guests keep seeing a translation marked Base text changed until you update it. Review these after you change the English wording, or click Generate with MayaAI to refresh them.

🗣️ Supported Languages​

Content can be translated into Arabic, Russian, Chinese, French, Italian, German, Spanish, Portuguese, Czech, and Maltese. This list is the same for every property.

When a guest's language has no translation for a field, the guest app shows your English text for that field.

info

Viewing translations needs the feature's view permission, for example View Guidebooks. Generating and editing translations needs its manage permission, for example Manage Guidebooks. For service menus, it's Edit Service Menu. For announcements, opening translations at all needs Manage Announcements.